Last Updated: October 9, 2026

At Total Access Streams, we aim to provide a smooth experience for customers purchasing our digital services and television streaming subscriptions. This Refund Policy explains when a refund may be requested, how technical issues are handled, and how approved refunds are processed.

By purchasing a subscription through totalaccesstv.com, you acknowledge that you have reviewed this policy before completing your order.

1. Digital Services and Subscription Purchases

Our products may include digital subscriptions, streaming access, subscription renewals, and other electronically delivered services.

Because digital services may be activated or delivered electronically, certain purchases may become non-refundable once the service has been successfully activated and made available.

However, this does not prevent refunds or other remedies where required by applicable law, where a refund is expressly offered, or where the conditions described in this policy are met.

2. Eligibility for Refunds

You may request a refund in circumstances such as the following:

• Service not delivered: You paid successfully, but your subscription was not activated or delivered within the stated timeframe and the issue remains unresolved.

• Persistent technical failure: A purchased service has a material technical problem that prevents reasonable use, and our support team cannot resolve the issue within a reasonable period.

• Incorrect order: You were charged for a product or subscription different from the one ordered, and the issue cannot be corrected appropriately.

• Duplicate payment: The same order was charged more than once.

• Unauthorized transaction: You believe a payment was made without your authorization. We may need to investigate and verify the transaction.

• Other legally required circumstances: Applicable consumer protection laws or other mandatory legal requirements entitle you to a refund or another remedy.

Each request will be reviewed based on the order details, activation status, reported issue, troubleshooting history, and applicable legal requirements.

3. Circumstances Where Refunds May Not Be Available

A refund may not be available in the following circumstances, subject to applicable law:

• You change your mind after a digital subscription has been activated and delivered as described.

• You purchase the wrong subscription, connection count, or duration after confirming the order details.

• Your device, application, operating system, or internet connection is incompatible with the purchased service, where compatibility information was available before purchase.

• You experience buffering or interruptions caused by your local network, internet provider, device limitations, or other factors outside our reasonable control.

• You do not use the subscription for the full purchased period.

• Your account is suspended or terminated because of a substantiated violation of our Terms of Service.

• You fail to follow reasonable setup instructions or decline necessary troubleshooting assistance.

These exclusions do not apply where a refund is required by law or where the service was materially misrepresented or not provided as agreed.

4. Technical Support Before a Refund

If your subscription is not working correctly, please contact customer support before submitting a refund request.

To help us investigate the issue, please provide:

• Your order number or registered email address.

• A description of the problem.

• The device and application you are using.

• Any relevant error messages or screenshots.

We may suggest reasonable troubleshooting steps or, where appropriate, an alternative method of restoring access.

If the problem cannot be resolved within a reasonable period, we will review the case for a refund or another appropriate remedy.

5. Subscription Renewals and Cancellations

You may request cancellation of future subscription renewals using the available account options or by contacting customer support.

Cancelling a renewal does not automatically refund a previous payment or any unused subscription time.

Refund requests for renewal charges will be assessed individually, taking into account the circumstances of the charge, whether the service was used or activated, the applicable checkout terms, and any rights provided by law.

Where automatic renewal applies, the renewal terms will be disclosed before you authorize recurring payments.

6. How to Request a Refund

To request a refund, contact us through the customer support system or contact details published on totalaccesstv.com.

Please include:

• Your full name and registered email address.

• Your order or invoice number.

• The date and amount of the payment.

• The reason for the refund request.

• Any relevant information about the service issue.

Please do not send your full payment-card number, password, or other unnecessary sensitive information.

We may request additional information reasonably necessary to verify your order and investigate your request.

7. Refund Review and Processing

We will review your request and may contact you for clarification or additional information.

Where possible, we aim to provide an initial response within 3–5 business days. This is a target response period, not a guarantee that every case will be resolved within that timeframe.

If a refund is approved, it will generally be returned to the original payment method. Processing times may vary depending on the payment provider, bank, and payment method.

We will communicate any material delay or alternative arrangement where appropriate.

8. Chargebacks and Payment Disputes

If you believe a transaction is unauthorized or incorrect, please contact us promptly so that we can investigate.

You retain the right to contact your bank, payment provider, or relevant authority. Nothing in this policy prevents you from exercising rights available under applicable law.

We may provide relevant order, payment, and service-delivery records when responding to a legitimate payment dispute.

9. Changes to This Refund Policy

We may update this Refund Policy to reflect changes to our services, payment arrangements, or legal obligations.

The revised policy will be published on this page with an updated date. Changes will apply as permitted by applicable law and will not remove rights that have already accrued to customers.

10. Contact Us

If you have questions about this Refund Policy or would like to request a refund, please contact Total Access Streams through the support options or contact information published on totalaccesstv.com.

We will review your request fairly and in accordance with our stated policies and applicable law.